Privacy Policy – 345e Game | How We Protect Your Data

1Introduction

This Privacy Policy applies to all users of the 345e game platform — including the website at 345egame.pro and the mobile app. By creating an account or using the platform in any way, you confirm that you have read and understood how your personal data is collected and handled as described in this policy.

345e game is committed to handling your personal information responsibly. The platform operates primarily for players in Pakistan and is designed around the needs and expectations of that audience. All financial data is handled in PKR. All personal data is stored and processed with security measures appropriate to a platform that handles financial transactions.

This policy should be read alongside the Terms and Conditions. Together they form the complete agreement between you and 345e game governing how your account and personal data are managed.

2Data We Collect

The information we collect falls into the following categories:

We do not collect sensitive personal data such as health information, political opinions, or religious beliefs. Only the data necessary to run your account and comply with our security and anti-fraud obligations is collected.

3How We Collect Your Data

Data is collected through the following methods:

• Directly from you — when you register an account, complete your profile, make a deposit, place a bet, or contact customer support. The information you enter is collected and stored against your account record.
• Automatically through the platform — when you visit the website or use the app, technical data such as your IP address, device type, and session duration is recorded automatically. This happens in the background and does not require any action from you.
• Through cookies and similar tracking technologies — the platform uses cookies to maintain your session, remember preferences, and improve performance. See the Cookies section below for more detail.
• Through payment providers — when you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, or another supported payment method, the payment provider may pass transaction confirmation data back to the platform. Payment credentials themselves (e.g. PINs or full card numbers) are not transmitted to or stored by 345e game.
• From verification services — if identity verification is required, a third-party verification provider may confirm your details against their records and return a verification status to the platform. The raw document data you submit during verification is handled according to the verification provider's own privacy terms.

4How We Use Your Data

The data we collect is used for the following purposes:

• Account management — creating and maintaining your account, verifying your identity, and enabling you to log in securely.
• Processing transactions — handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer, cards, and other supported mobile wallets.
• Platform operation — delivering sports betting, casino, slot games, live casino, and all other features you access on the platform.
• Security and fraud prevention — monitoring account activity for unusual patterns, investigating suspected fraud, and protecting both the platform and its players from financial crime.
• Customer support — responding to queries, resolving disputes, and managing complaints.
• Responsible gaming — monitoring activity patterns that may indicate a player is struggling to manage their gaming habits, and applying account tools such as limits or self-exclusion where appropriate.
• Communications — sending you account-related notifications, promotional offers you have opted into, and important updates about the platform or this policy.
• Legal and compliance obligations — retaining records as required by applicable anti-money laundering and financial crime prevention obligations.

5Payment Data

All deposits and withdrawals on the platform are processed in PKR. When you initiate a payment through JazzCash, Easypaisa, Raast, or another supported channel, the transaction is handled by the respective payment provider. The platform receives a transaction confirmation reference but does not store your full payment credentials.

• JazzCash and Easypaisa account numbers linked to your profile are stored as a reference for future transactions and for matching withdrawals to the correct payment source.
• Bank account details submitted for Bank Transfer withdrawals are stored securely and used only for processing the withdrawal you have requested.
• Full debit or credit card numbers are never stored on the platform. Card transactions are processed through a tokenisation system where a secure token represents your card — the actual card number is held only by the payment processor.
• Transaction history — including deposit and withdrawal amounts in PKR, dates, and methods — is stored on your account and is accessible in your account history section.

6Sharing Your Data

Your personal data may be shared with the following categories of third parties, strictly on a need-to-know basis and only for the purposes described in this policy:

• Payment processors — JazzCash, Easypaisa, Raast, and banking partners receive the minimum data necessary to process your deposit or withdrawal transaction.
• Identity verification providers — when account verification is required, your submitted documents may be passed to a third-party verification service to confirm authenticity.
• Game content providers — when you play a casino game or slot title, the game provider's system receives your player session data to run the game. This is limited to session information and does not include your full personal profile.
• Fraud prevention and security services — the platform may use third-party services to detect and prevent fraudulent account activity. These services receive technical data such as IP addresses and device identifiers.
• Legal and regulatory authorities — if required by law or in response to a valid legal request, the platform may disclose account information to the relevant authority. This is done only when legally obligated and not on a discretionary basis.

No third party that receives your data is permitted to use it for any purpose other than the service they are providing to the platform. All third-party service providers are required to handle your data securely and in line with applicable data protection standards.

7Cookies and Tracking Technologies

The 345e game website and app use cookies and similar technologies to make the platform work properly and to improve your experience. Here is a straightforward breakdown of what is used and why:

• Essential cookies — required for the platform to function. These keep you logged in during a session, remember your language and regional preferences, and enable core features like the bet slip and cashier. Without these, the platform cannot work properly.
• Performance cookies — collect anonymous information about how pages are used, which features are accessed most, and where errors occur. This data helps improve the platform over time. No personally identifiable information is included in performance data.
• Functional cookies — remember choices you have made, such as your preferred sports markets or notification settings, so you do not have to set them again every time you visit.
• Analytics cookies — used to understand traffic patterns and player behaviour at an aggregate level. Individual session data is anonymised before analysis.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent some parts of the platform from working correctly. Third-party cookies from game providers and analytics tools operate under those providers' own cookie policies.

8Data Retention

We retain your personal data for as long as your account is active and for a period after account closure as required by our security and financial record-keeping obligations. The following general retention periods apply:

• Account data — retained for the duration of your account plus a minimum of 5 years after closure, to comply with financial record-keeping requirements.
• Transaction records — deposit and withdrawal records in PKR are retained for a minimum of 5 years from the date of each transaction.
• Identity verification documents — retained for the period required by applicable anti-money laundering obligations, typically 5 years from the end of the business relationship.
• Support communications — chat transcripts and emails are retained for up to 3 years to allow for dispute resolution and quality review.
• Technical/session data — IP logs and device data are retained for up to 12 months from the session date.

When data is no longer required to be retained, it is deleted or anonymised so it can no longer be linked back to you as an individual.

9Data Security

345e game takes the security of your personal and financial data seriously. The following measures are in place to protect the information held on the platform:

• All data transmitted between your device and the platform is encrypted using TLS (Transport Layer Security).
• Passwords are stored as hashed values — the platform never stores your password in plain text.
• Payment card data is handled via tokenisation through the payment processor — full card numbers are not stored on our servers.
• Access to personal data within the platform's systems is restricted to staff who need it to perform their specific role. Access logs are maintained and reviewed.
• The platform undergoes regular security reviews to identify and address potential vulnerabilities.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, the platform will take prompt steps to contain the breach and notify affected users as appropriate.

10Your Rights Over Your Data

You have the following rights in relation to the personal data held about you on the 345e game platform. To exercise any of these rights, contact support through live chat and your request will be handled within a reasonable timeframe.

11Minors and Under-18 Protection

The 345e game platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If during the account verification process it becomes apparent that an account holder is under 18, the account will be suspended immediately, all associated data will be reviewed, and any transactions made on the account will be voided pending investigation.

Parents and guardians are encouraged to use parental control tools on shared devices to prevent underage access to gaming and betting platforms. If you believe a minor has registered an account on the platform, contact support immediately so the account can be reviewed and closed.

12Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in how the platform operates, changes in applicable data protection practices, or improvements to how we communicate our data practices to players.

When material changes are made to this policy, the updated version will be published on this page with a revised "Last Updated" date at the top. For significant changes that affect how your personal data is used, registered players may also receive a notification via their registered mobile number or email address.

Continued use of the platform after an update to this policy constitutes acceptance of the updated version. If you do not agree with any change, you should stop using the platform and contact support to close your account and arrange withdrawal of any verified balance.

13Contact and Data Queries

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to raise a concern about how your personal information has been handled, you can reach the 345e game team through the live chat option available on the platform. Support is available 24 hours a day, 7 days a week.

When contacting support about a data-related query, please have your registered contact number ready so the team can locate your account securely. For data access or deletion requests, you may be asked to complete a brief identity check before the request is processed — this is to ensure that personal data is only released or deleted at the request of the genuine account holder.